2. misc-audio
  3. 188560-78903

Package sent to wrong address

I recently was selling 2 of the same Krell equalizers. The first one sold about 3 weeks ago and the second one was sold about a week later. Fast forward to Thursday night. I received a call from the buyer of the second purchaser saying that he never received the shipment yet and asked if I had the tracking number. I was very surprised and found the receipt and asked him if he was from Washington as the receipt said. He said no he was in NJ were I live. That shipment should have been there in 2 days. I was now extremely confused. I now looked up the shipping on his purchase and sure enough it said his name but his address was showing Washington. I then looked up the information from the first buyer and the address was the same as the second buyer. I texted a pic of both purchases from him and the first buyer and told him AG had the wrong address down for your shipping address. I explained to him that his address was the same address as the first purchaser. He also went to look it up on AG and sure enough they had the wrong shipping address for him as the same as the first purchaser. Now he then checked his account page and it had his NJ address but his shipping address was showing Washington. Same as the first buyer. I then immediately called up the first buyer and explained the situation and he denied ever getting the second shipment. Now the tracking was showing that it was delivered to him on 2/6 and left at his front door. And no I didn’t get a signature required but if there was one time I should’ve was then. He was a Chinese guy and did sound very nervous and it did sound like he was lying to me. We both wrote emails to AG and they are looking into this very odd situation. I truly believe that it was not my or the second purchasers fault in this transaction / shipping. Also both purchase invoices are not the same numbers. They were 2 different listings, 2 different listings purchasers / I also paid 2 different selling fees when they sold. Now the first purchaser has a second unit for free. I am very upset over this as my record / buyer and seller are perfect. I also feel very bad for the second person and hate that the first purchaser is lying about not getting it. If he was honest we would ship it back to me as I would of paid shipping. Once again AG is saying it’s very ODD and looking into the this. Will keep posted.

tattooedtrackman
tee_dee
42 posts
 

@tattooedtrackman 

This topic is interesting because I experienced a related situation.

I recently purchased some cables listed here. When I clicked the 'buy it now' button, it directed me to the paypal site as expected. I submitted my payment and didn't think more about it.

I reviewed the payment receipt shortly after and noticed that it listed not my address by default but some random address elsewhere! I panicked and quickly was able to update the shipping address within minutes of paying for the cables. Everything was fine.

While your situation is unfortunate, assuring everything is correct on your end is your ultimate responsibility. I always triple check PP addresses and other other info before transacting. You might have some recourse if Agon will step in but it seems like this your negligence sadly. Good luck.

BTW, I find your reference to the guy's ethnicity offensive. Everyone is capable of lying. The fact the guy is Chinese is irrelevant. He's just a guy who may/may not be lying. Your claim is just conjecture. Are you lying??? 😮

 

 

 

 

 

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elrod
265 posts
 

My take, FWIW. The buyer is responsible for verifying that their PP address is correct - not the seller.

IMHO, If the seller sent the package to the PP address the buyer has listed, it's done, it's over, the seller is clear.

I would be shocked if PP saw it any differently.

texbychoice
163 posts
 

Very strange situation, but certainly some lessons to be learned here like signature required to confirm delivery for anything of value.  More communication between seller and buyer confirming all information would help.

First and foremost it is the Buyers responsibility to confirm correct shipping address in PayPal, AG, Amazon, or any other payment/delivery system.  I confirm my shipping address is correct for every Amazon purchase.  Stuff happens when complex computer systems with human interaction are involved.

Would be nice self protection if the Seller confirmed Buyers shipping address, but not required.  If the item was shipped to the address provided by the Buyer to AG or PayPal, then the Buyer has to resolve with the shipping organization - NOT the Seller.  

If you buy from a business that ships UPS or FedEx, you deal with them regarding delivery problems.  Only for the sake of goodwill does a business offer a refund due to a shipping company screw up.  Did the delivery service happen to take a picture of the item left at the destination address?

For future reference, Proof of Delivery cuts both ways.  Both parties benefit from requiring a delivery confirmation signature.

steakster
2,039 posts
 

@allenf1963  Sorry to hear that you also experienced an audio theft – especially of a sentimental item.   It feels like a personal assault.   

In my case, the buyer was in Quebec, Canada – I was in California.  After exploring my limited options, it simply wasn’t worth the aggravation. I was more disappointed in the lack of moral character in the buyer - than losing a component.   There are people out there with really screwed up priorities. 

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