I think this will depend on which Mac gear we are talking as the Tube stuff and SS stuff are different. I can talk a bit on the tube equipment that I have, I have a C2700 preamp and MC275 power amp I had a SACD player up until a few weeks ago when I sold it.
- Sound Quality: Not warm anymore, rather neutral. very three dimensional sound, great sound stage width and depth, bass is controlled, layered and surprisingly detailed. Mids are great over all, good tone, good detail, maybe a tad dry with factory tubes (JJ tesla). Hi's are extended and clean sounding not overly bright but not laid back as the older Mac's were. I suspect ultimate detail is not as hi has the SS due to tube limitations but i don't notice. Tone is good but maybe a little leaner then expected with the factory JJ tubes some upgraded tubes make a big difference. quiet no background noise at all (even with 105db speakers) usable volume range even with hi efficient speakers.
- Build Quality and Design: design is traditional Mac you either like it or you don't but its stable and has been similar for decades. Build quality as you'd expect for the cost. quite nice if I do say.
- Value for Money: I think the value is quite hi compared to many similar priced manufacturers. Higher then most I think, considering what you get for example in the preamp alone for features is well above what anyone else offers at similar money. Mac also enjoys one off, if not the best resale value out there in audio.
- Customer Service and Support: Excellent as expected from a large company like Mac.
- Overall Experience: I was never a mac Guy until I owned mac now I'm a fan of the sound for value proposition, its higher then most in the audio industry at these price points.
well that's my 2 cents. I have not heard the new SS mac gear so can not comment on that.
cheers.