Company headquarters and warranty repairs


I'm contemplating between three DACs: Ayre QX5 Twenty, Chord Dave, and Mola Mola Tambaqui.  I've not yet auditioned them but will do so in the next few weeks.

These companies are in the US, UK, and Netherlands respectively.  If I buy a DAC and I need to send it in for a repair/upgrade, being able to send it to a center in the same country as I live in (US) would be cheaper and faster.  If I was considering cheaper DACs (e.g., < $1000) I may not care but with a $10+K DAC, if it breaks down even in a few years, I *will* want to get it repaired.

 

Any thoughts on the reliability of these DACs (and thus the likelihood that I'd need to send them in).  Is this something you consider or should I just worry about sound quality since it is unlikely that an electronic component with no moving parts will need a repair?

deone

I'd buy the Dac that sounded best and those are all 3 pretty prominent brands I'm sure all 3 have some sort of US service arrangement. You can find this out pretty easily if you search.

I agree that at those prices I’d ensure each has some US-based repair facility.  If they don’t I’d cross it off the list immediately because overseas shipping is very expensive these days, and who needs that when there are plenty of excellent DACs that can be serviced here?

They are are quality brands and Chord and Mola Mola have US distributors and excellent reputations..  I have compared the Tambaqui and Dave, and I clearly chose the Tambaqui.  I trust my dealer to take care of me (GTT Audio).

I talked to the distributor for Mola Mola (GTT Audio) and they said their DACs need to go to the Netherlands but once they receive them they turn them around in one day.

I have two Ayre components and they are incredible to deal with. They do take about 1.5 weeks to turn around a repair (I’ve had one repair of a component I bought used). But after they do the repair they let it burn in for a couple of days and then test it again before sending it out.  So there is a perfectly excellent reason for taking a week+ for turnaround.

Given this I’ll audition all but unless the Mola Mola or Chord are improvements over Ayre, I’ll pick the Ayre.