@jred I agree with @ghdprentice. My brother was one of the earlier Aurender N100 adopters, long before I became an Aurender dealer, and he was the one who brought the brand to my attention when I was much earlier on in my audiophile journey. I think he’s had his unit going on ten years now. He did need service once last year, but Aurender still provided support and to my knowledge he hasn’t had any issues since.
I will say that Aurender support is amongst the best I’ve ever encountered in the industry, and the quality of their product designs and builds are also amongst the best.