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Mcintosh customer support

Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

sabih
audphile1's avatar
audphile1
5,587 posts
 

Not sure I agree with your assessment. There are plenty of people around who can mess up a firmware update and end up with a brick. McIntosh is protecting their customers by not introducing this unnecessary risk. Besides you would most like gain nothing sonically from the update.

mahler123
3,586 posts
 

Did they offer the option of shipping the unit to them to have them do the update?  Or alternatively allow you to bring it to an authorized dealer to have them do it for a fee?

roxy54's avatar
roxy54
8,187 posts
 

I agree with both of the above comments and the question. Did they offer to do it for you or have a dealer do it? It sounds like their reason was valid for their protection and the protection of their customers.

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