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Sonos Connect Streamer audio drops out

It seems from researching forums when Sonos updated people have complained about the audio dropping out for a couple seconds then comes back. This has been happening to me for a while but I have good signal. From what I gather people say the memory doesn't  have enough after update causing drop outs. Anybody else have these issues using Sonos Connect?

romad
erik_squires
16,644 posts
 

T mobile has an LTE router? I thought it was all 5G.

Is it the router or the cell service?  I have T mobile internet and I notice no streaming issues, but I have no Sonus.  Roon and Alexa

romad OP
46 posts
 

T-Mobile uses 5G LTE routers and incompatible with Sonos, according to Sonos tech. and my Sonos Connect.

erik_squires
16,644 posts
 

Wwird.  What if you put a second router after it like I do?

erik_squires
16,644 posts
 

OP:

Also, see here:

 

I don't do this since I don't have Sonos, but FYI, I use T-Mobile as one of my Internet modems, but then put a third party Wifi router after that. Depending on exactly what the technical problem is, this may work.  There are also security reasons for having your own router.  In the event the T-Mobile device gets cracked or T-Mobile decides to reach into your network they can't. 

That is, if the problem is purely Router to Wifi, then having a new router should fix this. If on the other hand the problem is in T-Mobile network, or something about packet sizes that you can’t change in the T-Mobile router you may be out of luck.

Best,

E

romad OP
46 posts
 

I can connect to Sonos, problem is I get audio dropouts because incompatibility with LTE 5 G router from T-Mobile.

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