SPEAKER CABLE OR INTERCONNECT

@jc51373 

 so I returned it..Not before he gave me a hard time, and then tried to charge me a restock fee and charge me for return shipping. 

Your expectation for in home trials is that the distributor or manufacturer should pay for all shipping costs? 

@mclinnguy 

not my expectation, it was the expectation the dealer set. 

I think that the terms of in home trial should be set before shipping...I have found that shipping costs are often negotiable...certainly many direct sale manufacturers and online stores offer free shipping both ways and no restock fee...

They were..I was told it was no obligation, invoice had ZERO terms on it that would suggest I’d be on the hook for these chanrges. Then the product didn’t work, then he got salty and blamed my Turntable, instead of the Geppetto manufacturer who makes the phono stage who couldn’t figure it out either, at which point I politely said I am sending it back. It wasn’t until he received it back he credited me and deducted the charges. The expectation was NEVER set, not verbally, or on the invoice. Hence why he lost the dispute.

Not sure why it ever got to the point it did, but he complicated alot of other parts of the transaction as well. Too many good dealers to deal with rather than one who doesn’t have policies in place and doesn’t set expectations and ultimately alienates a customer. 

I ultimately took my business elsewhere, sitting in front of a $40K plus system. End of the day that business could have been his.