2. best-of
  3. 967859121

Best and Worst customer service?

My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
eldragon
oddiofyl's avatar
oddiofyl
3,923 posts
 

Aamir at Summit HiFi is one of the best in the biz.   His follow up and genuine concern for your satisfaction is rare these days.   

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simao's avatar
simao
1,830 posts
 

Schiit Audio has phenomenal customer service. As does Reference 3A.

vinylvalet
904 posts
 

I've been in this hobby for about 50 years. Hands down, worst service ever was Shanling of China. They've had a long history of reliability issues and have very little interest in customer support.

oddiofyl's avatar
oddiofyl
3,923 posts
 

Eversolo /Zidoo.   My Dad's A6 streamers USB quit working after their latest firmware.   Denied there were any problems...   but at the same time others are having issues with USB.   

I asked them for the last firmware, they said no that's dangerous.    So after them insisting there were no FW  problems,  I let them know there were only 5 days left on the warranty,  could I please send it in.   Silence, they totally ignored my request for warranty service.   That was 6/22.      

I thought it was a decent streamer but unfortunately I can no longer recommend Eversolo.   

 

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