Help - is Krell dead?

As I noted in the other Krell post, I have my amp there for caps/service.  When I spoke with the service rep prior to shipping the unit, he quoted 10-12 weeks.  Which (being in aerospace) I took as 14-16 weeks, maybe.  I shipped the unit in April and received the repair estimate in mid July.  I didn't ask the time frame for the service.  

When the folks get back to the facility and advise me what's up I will post again to advise.  Seems some posters are sure quick to toss in the towel.  Hoping the best for the family and the wonderful audio legacy they have built.

-John

Ive been trying to contact anyone at Krell since middle of June 2024 it’s now middle of August. I’ve had no luck. Like the previous person that posted I. Just want to change my 403 from 240v to 120v. It’s a US unit that was 120v and the previous owner had Krell change it to 240v. I’m in the US too so just need the voltage changed. If it’s as simple as moving some dip switches inside the unit could someone tell me which ones to move and to what position? Thanks for anyone who could tell me. 

@rggii 

see the chain above. You need to go to 2 2 1. Sorry i have injured my hand and cant type a lot

Yes I saw that but I have 4 switches. Labeled S1 through S4. Right now there all set to 2 for 240 v but which ones do I change and to what for 120v ? 

Does anyone have any update(s) on when Krell HQ is reopening? Weeks have turned into months without any sort of an open letter to clients, which I think would be quite helpful for everyone at this point. I’m sure people with current orders and repairs would like to know when they can expect their hardware back along with those of us that have units to send in.

Any information would be appreciated as Krell is completely unreachable and all voicemail boxes are full.

Alternatively, are there any authorized Krell repair technicians apart from HQ? I personally don't know of any and would probably be reluctant to trust anyone outside of Krell directly but as time marches on, the possibility widens.  

Thanks in advance and condolences to the Krell family.