PSVANE Discussion & Impressions Thread

@alightronics 

In your reply to me you had said..."Since we ship directly from China, we are unable to offer a 90-day free return window. However, we can certainly provide you with a 24-month warranty."

When I had purchased my first pair of the Acme 845's thru AliExpress, it is my understanding that they were sold by GD-Audio Parts store out of China.  They were able to offer the 90 day free return window as well as a 24 month warranty.

1.  I don't understand why you wouldn't be able to to do the same.

*** It is my sincere hope that my next pair will not be defective, but if they are...***

2.  If I order directly from you and the tubes become defective within 24 months, can I return them for a full refund or is it just for a replacement pair?

3. How would I initiate a return?  Would I simply send an email to psvaneusa@gmail.com ?

Thank you and best wishes to you,

Don

@no_regrets 

Thank you for your support of Psvane. No matter where you purchase from, you are supporting our brand. In fact, our official warranty policy is consistent, which is to offer a 24-month free replacement. Each distributor may provide different commitments to customers based on their own conditions. The difference is that Amazon is currently managed by our team, and the products are from the latest batch that has just been stocked. We can offer very prompt technical support and service.

Regarding your second question, if you order from us and encounter any issues within 24 months, you can get a free replacement tube from us.

For your third question, yes, you can directly send an email to this address.

@riparian 

Hello, regarding the issue you mentioned, we have reached out to Amazon, and they require the relevant order number to investigate the situation. Without the order number, they are unable to process our case. Could you please provide the order number from your purchase where the tubes were packaged in bubble wrap instead of a box?

Thank you!

@alightronics 

I sent a message to you with the Amazon order number. The order was from July

@riparian thank you very much!