alightronics
Responses from alightronics
| PSVANE Discussion & Impressions Thread @cey No, we do not have KT66. And there are no plans for manufacture within the next year either. | |
| PSVANE Discussion & Impressions Thread @mofimadness Thank you for your continuous support of PSVANE. Yes, the Horizon series is our latest release. This groundbreaking series is crafted to deliver "premium sound at an affordable price" to all our customers. To achieve this, we’ve in... | |
| PSVANE Discussion & Impressions Thread @cey 1-YES，was independently found by ex-peraonel. 2-YES, and the EL34UK is a great match for the Marshall JCM800. | |
| PSVANE Discussion & Impressions Thread @milpai I am also very much looking forward to customers sharing their personal experiences.😊 | |
| PSVANE Discussion & Impressions Thread @cey Starting a business after leaving a company does not mean there will be any connection with the previous employer. PSVANE is entirely independent in its production lines, R&D, and personnel. It has no ties to Shuguang in terms of operatio... | |
| PSVANE Discussion & Impressions Thread @curiousjim I recommend contacting VIVA TUBES to inquire about their after-sales support. If it doesn't work, I am very pleased to assist you directly. And if you have any questions regarding PSVANE or vacuum tubes, please do not hesitate to reach... | |
| PSVANE Discussion & Impressions Thread @cey Thank you for your kind words. 😄 I kindly suggest that you may try our newly launched HORIZON series 12AX7. | |
| PSVANE Discussion & Impressions Thread @cey @benanders I can state with full responsibility that although we are both based in Changsha, HuNan province. PSVANE has no relationship with Shuguang at all. PSVANE is a completely independent vacuum tube brand and factory, and we have b... | |
| PSVANE Discussion & Impressions Thread @chenry Thank you for your appreciation of our products! To make purchasing and after-sales service more convenient for our customers, we have opened an official store on Amazon. This ensures a better and more reliable shopping experience for e... | |
| PSVANE Discussion & Impressions Thread @curiousjim Hi Jim, May I kindly ask if you have already tried contacting the dealer for after-sales service? If you are unable to receive support from the dealer within the warranty period, I would be happy to assist you in resolving any issu... | |
| PSVANE Discussion & Impressions Thread @dogearedaudio 6L6 and KT66 can be interchangeable in certain situations (depending on the amplifier you are using). Our Horizon series also includes the 6L6WGC-AT. The bias voltage requirements for KT66 and 6L6 are different. When interchangin... | |
| PSVANE Discussion & Impressions Thread @curiousjim @jetter And we will also investigate the after-sales rate of tubes from Viva to identify the exact issues in the transportation or production process. We apologize for any inconvenience this has caused you. | |
| PSVANE Discussion & Impressions Thread @jetter According to our warranty policy, tubes can be returned or exchanged within the warranty period. If you encounter any issues, we can provide assistance. | |
| PSVANE Discussion & Impressions Thread @curiousjim Since you purchased a used item, may I kindly ask if you had a chance to check the quality to ensure everything was in good condition? Additionally, it might be helpful to contact the seller to inquire about the previous condition. | |
| PSVANE Discussion & Impressions Thread @perkri Hi！We have just reviewed the after-sales data for this product and found very few issues. It is likely that there was a problem during the transportation of this batch. Regardless, if your product is still within the warranty period, we wi... |