Hello, I am Melody. I was also replying in the other thread. Thank you for your questions. I’m happy to respond again here so that more audio enthusiasts who are interested in the Psvane brand can gain additional information.
Thank you for your thoughtful questions. I believe you’ve raised some excellent points, and many of them are things we’ve been intending to clarify and explain:
1. Are non-conforming tubes destroyed at the factory?
Yes, all non-conforming products are destroyed, whether at the factory or within our authorized dealer network.
2. Are some sellers authorized and others not?
Yes, some sellers are authorized, while others are not. We are actively working to resolve this issue. This is why we’ve opened an official store on Amazon (though currently only the HORIZON and ACME series are available), and we will be launching our official sales website later this year. If customers prefer, they can purchase directly from us.
3. Are only some sellers trusted to sell the best-quality tubes?
No, we provide the same products and after-sales policies to all dealers.
4. Are there differences in specifications between the various Psvane tube families?
You will be able to find all product specifications on our new website, which will be launched in about a month.
I hope this answers all your questions clearly. Please feel free to reach out if you need any further clarification.