Roon isn't stable and they edit their forum to hide it


I just had to post this somewhere, and their moderators won't allow it on the Roon forum.  Just so people know, it is not an open forum when it comes to comments about Roon or its stability.  

Their moderators edit and delete posts.  It can get a little Orwellian.  

There are users that have identified severe resource leaks or situations where the Roon software pegs a single core in a CPU until Roon has to restart, causing drop-outs in audio as well as very slow responsiveness.  

The moderators must all be severe fanboys.  

Take it for what it's worth.  I just want potential users to understand they may not get the most complete picture by reviewing the Roon forum.  And sure, I understand that moderators moderate.  When you're a hammer everything looks like a nail. 

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I suspect OP has some kind of OS issues causing conflict.

I have cores on both Windows 10 and Ubuntu Server. All Roon cores are dedicated and run nothing else material.

Thanks I am trying throttled. We’ll see if that helps.

It does bring up another point about the Roon software, however, which is that its error messages are generally not helpful in troubleshooting. One message I see when Roon is having this problem is "media is loading slowly" - well it may be loading slowly because a Roon process is killing the software’s responsiveness - i.e. it is a local file on a HDD in the server. How could it be loading slowly other than because Roon is killing itself?

I honestly think that library composition and use of various things like Roon Tags has a lot to do with this. That would explain why problems follow from server to server.  Roon should deal better with unidentified albums, for example. 

Roon support:

1) post your problem on forum 

2) 4 days later they ask you to reboot it. When I do and problem not fixed you post that .

3) 6 days later they then offer another very basic suggestion 

It's a nightmare...I learned after years of this the folks at Roon who really know the product are not the ones you get to interact with initially.

Getting to them can take weeks....and Room is something we pay for

It's a rip off.

Who is Roon and how many people do they employ? I haven a lifetime subscription and familiar with it always wondered what is this organization?

It's a shame they don't offer customer service on the phone?

 

I have been a ROON Lifer even before the product was released, so maybe 10 years now.

A few things I have learned. 

1) If you are updating the software and things are not running as expected, then reboot the ROON Core. This has become less of an issue, and I cannot remmber the last time I rebooted.

2) If you are running hi-res streams then make sure you have enough bandwidth.

At one time I have my ROON core on the wrong side of my PowerLine adapter part of my home network. Playing hi-res resulted in intermittent drops. I moved the Core to the Ethernet side of my home network and that solved the hi-res issues for me.

3) I am using a cheap $500 DELL PC to run my Core. At one time I had 3 zones, Grouped some for DAC evaluations. I occasionally ran hi-res and I also had CONVOLUTION filters running inside the CORE. This is all heavy data processing. It worked fine with the cheap computer. 

ROON software is genius level audio code. However, it is code, and code evolves sometimes with glitches.

BTW - if anyone needs to use a BALANCE control for their system. Try ROON's and compare with an analog solution, such as a preamp. ROON's is spectacular. 

I'm not entirely sure that whatever issues I've experienced are even triggered locally.  It is true that the issues are similar to other users who hypothesize that it's some form of library/metadata update. 

That issue was happening quite frequently, as in every 2-3 days for about an hour at a time, and restarting the software or rebooting the server did nothing...the process simply restarted and killed Roon again after that. 

But I haven't seen the issue in maybe 10 days.  This makes no sense if the Roon core initiates some process on a fixed schedule (nothing I have done - haven't added anything to the library or modified anything).  

So I wonder if this is something on the Roon network end...it triggers a process.  So perhaps Roon has addressed it on their end somehow.

Amazing how many different types of issues Roon spews out.  

It is spectacular when it works.  It is incredibly frustrating when it doesn't.  And I feel like we are just guessing at what the problems may be...about as scientific as a Neanderthal wondering why the volcano just erupted.