Roon isn't stable and they edit their forum to hide it


I just had to post this somewhere, and their moderators won't allow it on the Roon forum.  Just so people know, it is not an open forum when it comes to comments about Roon or its stability.  

Their moderators edit and delete posts.  It can get a little Orwellian.  

There are users that have identified severe resource leaks or situations where the Roon software pegs a single core in a CPU until Roon has to restart, causing drop-outs in audio as well as very slow responsiveness.  

The moderators must all be severe fanboys.  

Take it for what it's worth.  I just want potential users to understand they may not get the most complete picture by reviewing the Roon forum.  And sure, I understand that moderators moderate.  When you're a hammer everything looks like a nail. 

Ag insider logo xs@2xjji666

A couple of thoughts here, for whomever it may help - I find it best not to mix tracks from different services when building playlists on Roon. It gets quite wonky after a hundred or so tracks from say tidal and qobuz on the same playlist, but the one or two odd things begin to happen right after 45 to 50 tracks. As such, I avoid it altogether, and keep playlists service dedicated.

Also, roon does reboot on its own every half hour or so in my system, but that has never affected playback, and my queue goes on uninterrupted, while Roon comes back on line the moment I reaccess it.

Aside from these little hiccups, Roon has served me unfailingly the past three years or so. And, as with everything else in our hobby, your mileage may vary.

 

In friendship - kevin 

I use rips from Synology NAS, streams from both Tidal and Qobuz, Roon radio stations, have library along line so 12k albums and never have issues. Again, I suspect OP has some kind of OS issues causing conflict.

 

@jji666  Curious as to whether you using analyzers in Roon setup? These may take up much processor resources. I go along with Taiko suggestions and turn both analyzers off, minimally try them throttled.

I suspect OP has some kind of OS issues causing conflict.

I have cores on both Windows 10 and Ubuntu Server. All Roon cores are dedicated and run nothing else material.

Thanks I am trying throttled. We’ll see if that helps.

It does bring up another point about the Roon software, however, which is that its error messages are generally not helpful in troubleshooting. One message I see when Roon is having this problem is "media is loading slowly" - well it may be loading slowly because a Roon process is killing the software’s responsiveness - i.e. it is a local file on a HDD in the server. How could it be loading slowly other than because Roon is killing itself?

I honestly think that library composition and use of various things like Roon Tags has a lot to do with this. That would explain why problems follow from server to server.  Roon should deal better with unidentified albums, for example. 

Roon support:

1) post your problem on forum 

2) 4 days later they ask you to reboot it. When I do and problem not fixed you post that .

3) 6 days later they then offer another very basic suggestion 

It's a nightmare...I learned after years of this the folks at Roon who really know the product are not the ones you get to interact with initially.

Getting to them can take weeks....and Room is something we pay for

It's a rip off.

Who is Roon and how many people do they employ? I haven a lifetime subscription and familiar with it always wondered what is this organization?

It's a shame they don't offer customer service on the phone?