Musical Fidelity Tri Vista SACD


I have been sitting on this useless $6,000.00 paper weight for some time now. Multiple attemps have been made to MF in England but they do not get back to me. Does anyone know how to get in touch with these people? I can not let this rest, and I refuse to buy or recommend any of their products.
drjohn
Drjohn - I'm afraid, the only solution is to sell your player for parts. The Philips drive mechanism used in TriVista (and also kw SACD) is no longer beeing made, and no longer available.

Krell had run into the same problem with their SACD Standard mk II players, but they were able to develop an 'upgrade' kit, that replaces the Philips transport with their evo series DVD-rom drive. That was certainly time consuming for them, but at least they did not leave their customers with nothing.

From what I read on British forums, MF in the UK was offering a great discounts (up to 50% off) on their current players for TriVista owners that faced a drive failure. You may ask US MF distributor about that too.
Even if the cd drive is no longer made,MF should correspond with the man.Sounds like lousy customer service to me.I'd be PO'd also.
Anyone can take a Phillips drive out of about a million obsolete computers and put one in a MF CD player. They knew they were crappy drives when the built the machines. The kW had a 50% failure rate. At $7k retail, they didn't care. Mine actually went back for service and came back with a new transport-and just as bad, probably worse.
You know what the real sad part is? The kW sounded friggin awesome when it played.

I found myself avoiding my sound room during the time my kW was in the rack. THAT is the ultimate smack.
Anyone can take a Phillips drive out of about a million obsolete computers and put one in a MF CD player.

Unfortunately, that is not possible. This is niether a popular Philips CD drive, nor a DVD-rom drive. This is a dedicated Philips SACD drive.

The transport mechanism is only the part of the problem. Prolly even bigger problem is a servo board. When a drive goes, very often it takes out a servo board too. And those are literally unobtainable.

My advice: sell when it still works.
Elberoth2 is correct. I am US service manager for dCS and our P8i and Verdi Encore were also units left without parts for the same Philips Mechanism's.

The Philips 5.2 Mech is a universal CD/SACD/DVD mechanism that is totally proprietary with its own Servo Controller board. The motor driver IC's get smoked when the Chinese disc drive motors short out.

The only good news is that the lasers=OPU(Optical Pickup Units) are still available for those fortunate to have only a vision problem with good motors and good drive electronics! We also can repair about 50% of servo boards.

We are successful repairing these dCS units within parts limits.