Musical Fidelity Tri Vista SACD

Well, I too have been abandoned by MF. They do not respond to any correspondence. I agree, I will NEVER buy another of their products and I will advise others to do same.

Does anyone have an address for mailing to Musical Fidelity? I am going to try again. Doubtful, but maybe I have the wrong info

Drjohn - I'm afraid, the only solution is to sell your player for parts. The Philips drive mechanism used in TriVista (and also kw SACD) is no longer beeing made, and no longer available.

Krell had run into the same problem with their SACD Standard mk II players, but they were able to develop an 'upgrade' kit, that replaces the Philips transport with their evo series DVD-rom drive. That was certainly time consuming for them, but at least they did not leave their customers with nothing.

From what I read on British forums, MF in the UK was offering a great discounts (up to 50% off) on their current players for TriVista owners that faced a drive failure. You may ask US MF distributor about that too.

Even if the cd drive is no longer made,MF should correspond with the man.Sounds like lousy customer service to me.I'd be PO'd also.

Anyone can take a Phillips drive out of about a million obsolete computers and put one in a MF CD player. They knew they were crappy drives when the built the machines. The kW had a 50% failure rate. At $7k retail, they didn't care. Mine actually went back for service and came back with a new transport-and just as bad, probably worse.
You know what the real sad part is? The kW sounded friggin awesome when it played.

I found myself avoiding my sound room during the time my kW was in the rack. THAT is the ultimate smack.