The tube filaments are powered continuously even when the power switch is in the off position. Even though the amount of electricity to the filaments is at a lower level, the tubes don’t last as long.
I bought a used Audible Illusions L3 linestage. When I replaced the tubes with new ones I was amazed at how much better it sounded. It had much more gain since the setting on the volume knob was at a lower point for the same loudness. Try new tubes before you return it. Good luck.