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Anyone else having trouble with Roon?

I signed up for Roon's Black Friday special for new members. For some reason, in two weeks, Roon has only synched about 7 out of my many Qobuz playlists. It adds another playlist randomly every 3 or 4 days. I've tried all of the suggestions from their tech support, but nothing helps. I'm wondering if their servers are overloaded from all the Black Friday sign-ups (the deal is 3 months for $15, so I'm sure they got a lot of action). Since Roon doesn't work for me though, the deal is worthless. BTW, I am accessing Roon on a Macbook Air and running through a Node via wifi. My digital system works fine unless I am on Roon. Thanks for any suggestions.

128x128mysteriousmrm
dgarretson
2,599 posts
 

I purchased a lifetime Roon license, and have been running the core on a QNAP NAS since the beginning.  No major issues, though I would prefer that for lifetime suscribers Roon would not require periodic revalidation of the license over the web.

Roon ARC is another story.  This has been buggy and crash-prone and has required repeated deletion and reinstallation of the iphone app.   However ARC has recently stabililized and seems to work much better than before.

phishhhhh4's avatar
phishhhhh4
111 posts
 

ROON great when it works

If it doesn't you will need to dance with the worst customer support model for a product you pay for on the planet !

Thankful for Innuos Sense

emergingsoul
1,165 posts
 

Who owns roon?  It would be wonderful if they had support on the phone.

They have a forum that has an awful interface to deal with but there is a lot of knowledge there and it's somewhat responsive.

It's a strange entity and I wonder how they make money.

By the way I have a lifetime membership which is a awesome deal for $600 at the time

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