Sony XA5400ES DAC Chip

Mr. tennis,

I did buy from American Theater. Kevin there assured me it carried full US warranty and was shipped from his retail store in Philadelphia. The unit came with a Warranty registration card.

I would double check their warranty availability claim by contacting Sony directly. When I purchased mine I did contact American Theater too, but I saw a couple of red flags and I ended up purchasing elsewhere.

I also did not purchase from American Theater.
Besides finding their attitude un appealing,their promise of Sony Warranty is untrue.
They offer some sort of in-house "service" I suspect.
They are not an Authorized Sony dealer.

I too was going to purchase from American Theater but was not convinced they were being honest about their warranty claims. I also felt that customer service was below my expectations. Let us know what you find out from Sony directly.

It took me all of about 3 minutes to decide to refrain from dealing with Am Theatre. If I want to endure poor manners and attitude I can simply call up an ex.

One of the ways a dealership can diminish MSRP is in how they buy the product from the manufactuer or in how many pieces. Length of warranty, or warranty at all, is one path to savings for the dealer. Advertising dollars, delayed billing, diminished or extended service periods all can be negotiated aspects from a resellers point of view, as are a few other facets of the buying process for resale.

As importantly as is registering online & or by mail, so is safely securing the orig packaging... especially if no Sony authorized or service center is within easy reach.

Hopefully all will be well and the CDP will be easily registered. More accurately, the product will perform trouble free throughout it's life span... minus the one year break in period of course.

500 hours does = about one years use, doesn't it?