I carry no brief for American Theater but do not like to see a responsible vendor maligned, and can only repeat that Kevin was as courteous and responsive as could be; the Sony CDP was delivered when promised; it was brand new and in perfect condition; and when I registered the unit on Sony's website AT came up on the popup menu of retailers. My partner and friend bought a NAD amplifier from AT a few years ago and had an equally satisfying experience. Enough said.
Neal
Neal