No response from Aurender customer support

Thank you. My questions are:

On Conductor v4:

1 - I cannot disable Spotify under the streaming options. I just get this (below) but cannot disable it. How can I do this? [also, is there any way to disable Internet Radio?]

2 - Every time I open Conductor I need to re-select Tidal or Qobuz as my source. How can I have Conductor just keep that selection as a default so I don’t need to do this every time?

Thanks,
Jeff

Spotify is enabled, yet I cannot shut it (see second screenshot)



No option to disable (below) when I click on Spotify (above)

@lipdog,

To send a remote support request for your Aurender device, follow these steps:
1. Open the Conductor App and connect it to your Aurender unit.
2. Navigate to Settings > Help.
3. Select Send Remote Support Email.
4. Change the email subject to include your company name and specify it as a Roon Ready SYSO upgrade request.
5. Describe your issue in detail within the email and send it.

Ensure your device is powered on and connected to the internet for engineers to access it remotely.

To set Tidal or Qobuz as the default source in the Aurender Conductor app, follow these steps:
1. Open the Conductor App on your device.
2. Navigate to Settings.
3. Look for Default Music Source or similar options.
4. Select either Tidal or Qobuz as your preferred default source.
After this setup, the app should remember your selection each time you open it, eliminating the need to reselect your source every time.

To email Aurender customer support, send your inquiry to support@aurender.com. For sales-related questions, you can reach out to sales@aurender.com. If you prefer phone support, you can call Aurender America at (888) 367-0840 during business hours.

I agree, request support as suggested above.  I have found them to be very responsive the few times I have used the remote support in the device.  

Thank you all for the tips!

Aurrender has been incredibly responsive to me. I have always contacted them through the conductor app.