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  3. 192752-197209

No response from Aurender customer support

I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.

lipdog
bigman62
1 posts
 

FYI:  there is also an Aurender Facebook group you can access for group support.

renosteve
21 posts
 

Read the manual and go through conductor, Aurender is great at remotely curing issues.

jfrmusic
287 posts
 

There’s a support phone number in your manual. Call that. In my experience they always respond by phone within 24 hours

888-367-0840

jaybe
746 posts
 

Ari from Aurender is responsive to posts on the Aurender thread on Audiophile Style

lipdog OP
6 posts
 

Bummer I need to chase them. Still no response to my emails. And I checked the trash

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