2. misc-audio
  3. 192859-1980

Beware - FedEx Drivers are forging signatures for delivery confirmation

In the span of 2 days I had 2 separate deliveries of expensive audio equipment delivered by FedEx. One on the east coast and one on the west coast. They were both insured for the full amount and high dollar values, which triggers FedEx required direct signature by the recipient. In one case the recipient let me know that the driver signed for him and left the package in the snow next to his mailbox. He never made contact with the driver nor signed for the package. In the second case the driver again signed for him and left the package on his porch, and never made contact with the recipient. In both cases everything turned out ok, but this terrible business ethics from FedEx employees.

It's blatant forgery by the drivers, and who is left holding the bag if the package is stolen? It's the driver's word against the recipient. I have a feeling the shipper (in both cases me) would be when I paid for full value insurance. What is the motivation of the driver, just laziness so they don't have to come back for another delivery attempt? I made a formal complaint with FedEx which supposedly they are going to trace down, but I have a feeling this is not going to make a difference.

Things are getting worse and worse these days!

mekong56
freediver
1,231 posts
 

Well we can beeatch & moan all we want but until we band together & actually do something about it will only remain the same or get even worse...
 SOOoooooo,who here is the legal beagle that will get the MULTI BILLION $ Class Action Law Suit filed against USPS/UPS & Fed Ex???

alaric62
81 posts
 

The sense of entitlement express here is off the charts.  Delivery drivers (UPS, Amazon, FedEx, etc.) are not highly compensated jobs, yet you people seem to think you can use them to send very valuable goods anywhere in the world.  Most of the time it works, but sometimes it won't.  Think of it as the cost of doing business.  In the long run the public gets what it pays for.

 

Entitlement??? The "entitlement" is in this ridiculous post. They signed up to do the job. Period. Lazy, entitled slobs are the bane of modern society. Don't like your job? Then quit. Half assing it is defrauding your employer and customers. Low character excuses and amoral platitudes don't excuse the behavior, they just paint a better picture of the individual.

whitestix
724 posts
 

I have a new preamp arriving tomorrow and I always have it left at a Fedex office and pick it up there.  Always, for the reasons noted above. 

whitestix
724 posts
 

A further thought.  I am certain that the business model of UPS/Fedex, which even obvious shipping damages is caused by the shipper, to deny, deny and deny insurance claims.  Honestly, there ought to be a law protecting consumers from this fraudulent and routine business practice.  If your auto insurer routinely denied legitimate claims, they would be in deep legal trouble. 

pprocter's avatar
pprocter
34 posts
 

Call the Fed-X number and talk to corporate. They take complaints like this seriously, though not seriously enough to reimburse you, of course!. Also, follow up with an email detailing the issue and that you accept no liability for packages left on your doorstep that were supposedly signed for. I always request that people ship to me by UPS or USPS. Fed-X drivers are subcontractors paid by the piece. PS: You are financially responsible for any package stolen from your door. Yes, it's happened to me and, yes, it was Fed-X.

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