@onhwy61 maybe McDonald's should charge for insurance to guarantee you meal it correct.
Beware - FedEx Drivers are forging signatures for delivery confirmation
In the span of 2 days I had 2 separate deliveries of expensive audio equipment delivered by FedEx. One on the east coast and one on the west coast. They were both insured for the full amount and high dollar values, which triggers FedEx required direct signature by the recipient. In one case the recipient let me know that the driver signed for him and left the package in the snow next to his mailbox. He never made contact with the driver nor signed for the package. In the second case the driver again signed for him and left the package on his porch, and never made contact with the recipient. In both cases everything turned out ok, but this terrible business ethics from FedEx employees.
It's blatant forgery by the drivers, and who is left holding the bag if the package is stolen? It's the driver's word against the recipient. I have a feeling the shipper (in both cases me) would be when I paid for full value insurance. What is the motivation of the driver, just laziness so they don't have to come back for another delivery attempt? I made a formal complaint with FedEx which supposedly they are going to trace down, but I have a feeling this is not going to make a difference.
Things are getting worse and worse these days!
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- 84 posts total
@onhwy61 Fedex doesn't much concern itself with quality of service with home/ground services, they're contracting those services out, leave QOS to the contractors. The contractors in turn not much concerned about QOS based on relatively low remuneration for their subcontractors. |
I'm not defending FedEx. I just trying to point out that their system works fairly well, but it's not perfect. And because of that you should be wary of sending something expensive, irreplaceable and/or delicate with them. I applaud those who take proactive steps to minimize the potential problems inherent with FedEx. If forged signatures and other forms of bad delivery driver behavior really upsets you, then I would like to hear your solution on how to fix these problems. What systems and procedures would you implement? |
Like to hear from someone who experienced a forged signature with external damage to packaging and item damaged.
I'll pretty much guarantee forged signatures a result of employees having to hustle, they literally run with daily deliveries of the multiple items we get daily to our family business. These guys don't want to spend the time waiting for recipient's signature and/or redeliver packages. Fedex/contractors with their relatively low pay scale induces the types of behaviors we see here.
c |
- 84 posts total