I may have discovered why this INT-25 is not working well... to get to a volume that’s about conversational, I need to turn the volume up to 50 (the volume goes to 63). I borrowed a new INT-25 from my local dealer (their tech is out, otherwise he could’ve looked at it) and on that unit at about 30 it was quite a bit louder than conversational.
Could it be that I simply struggle with the amp because of a gain issue?!
Certainly, you cannot make any judgements about INT-25 from the faulty unit you first received! Is it possible to retain your dealer’s loaner long enough to make a proper evaluation? Sounds like you have a solid enough relationship to make this happen. It would be a shame to let a (rare) faulty unit dominate your conclusions. Definitely sounds like a gain stage somewhere in the circuit has "crapped out" - maybe passing signal without the appropriate gain.