I am sad

In your communications with the company, did they agree to sell you the module and then not follow up with any further communication?  I am a bit confused as to how the problem was diagnosed and why the company would agree to send you the parts to do your own fixing.  That is quite unusual.  Most companies don't want the customer so much as opening the equipment case and have warnings about voiding any warranty if the case is opened.  

I am also a bit confused about your switching the two modules to see if that would effect a cure.  Do the two modules have identical parts numbers?  Did the amp only fail in one channel such that a swap of modules in separate channels could confirm that the failed module was the cause?  Did the company recommend this as a diagnostic step?  Did you confirm that it was safe to do the swap?  If you did this on your own, did you practice proper grounding of yourself to prevent electrostatic discharge damage?  It is not clear the extent to which the company endorsed your plan to replace the module and then failed to follow through.

As an update. I’ve received word from the owner that he’s had health issue and will try to get my module shipped.

Thank you to everyone that made a big deal out of this and had to make the company public.

They are two different things. Your perspective on not being able to play your favorite amp is, to loosely quote; ’sad’, ’depressing’, ’agonizing’, a ’struggle’, and your situation is making you ’desperate’. From my perspective, it’s hyperbolic nonsense to attach words that carry so much weight to describe your situation

@thecarpathian There is something wrong with you. I let it slide the first time but you keep on repeating words that I never used. I never used the words "depressing, agonizing, struggle, desperate". There was no hint of "hyperbolic nonsense to attach words that carry so much weight to describe your situation" You are lying to further your agenda and that disgusts me. There is something seriously wrong with you. Reread what I wrote in my post. I can’t get my amp fixed and I don’t know why or how long I have to wait. And that in the end I was depressed for having waited 2 months with no end in sight. That was all. Nothing dramatic. No name calling of a company. No dragging the company through the mud. I knew there was a possibility that the company was going through some bump. Turns out I was right.

Back to the issue, why are you quoting words I never used to make it seem like I was over-dramatic in my situation? Is something seriously loose in your head?

I don’t understand some people here. I thought as an audiophile to another, you’d understand. My beloved amplifier broke and my system fell apart and the company was super unresponsive. 2 months of waiting without progress. And then @carlsbad2 call me a "It seems you enjoy self-identifying as a victim"?

Do people no longer have the rights to be sad in 2025? I didn't act like the world was ending and that I demanded my product fixed right then and there. 

That is good news.  I hope the replacement module does the trick. Sometimes, it does take a bit of public pressure to get a company to act.  I am glad it worked out and I hope the company learned to be more responsive.