Social media so reactionary, OP is sad over his admittedly relatively small loss, so he can't feel sad, depressed or whatever in short term. Do we now have to police emotions, sheesh!
As for repairs and diagnosis of equipment, I've had most success in speaking with company principles directly. I've effected various repairs/modifications with the direct help of these people, saved both of us the cost and possible damage of shipping. Part of the reason I don't purchase equipment from faceless corporations is this very thing, lucky if you can access a company tech let alone the designer/owner of firm.
