New buy, no return policy
I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.
I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled? Other dealers from which I have purchased new speakers have had 30 or 60 day returns, no questions asked.
I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.
Any guidance, opinions or advice?
You have so many other options. For me, if the item is expensive, I need to have a return policy in place or I will not buy the item no matter how well reviewed it is. |
@inna Ha! The OP ended up with perfectly functioning speakers at a huge discount and the dealer lost around $20k in a potential sale. Not sure in what universe the dealer was right and the OP was wrong, but that the dealer came back to offer more to try to get the sale pretty much confirms they knew they made a bad business decision here and the OP is really happy — pretty much the exact opposite of what you’re saying. |
@soix -- Thank you so much for "getting it". Some responders are just not following the chain of circumstances. Actually, I went to the store to audition Magico A5s but the wait time to purchase a pair was too long. That is when the dealer demoed the Acoras. To quote The Stranger in the Big Lebowski, "sometimes you eat the bar and sometimes the bar eats you". |
@jji666, @ghdprentice, @Patrickcarey -- Thank you. |
+1 Absolutely I don't understand why that wasn't the first thing out of his mouth when the OP showed a serious interest in buying them. Is he new to the business? I have known a lot of dealers... and the good ones are really enthusiastic from the customers point of view. They really want to have them experience a product and know they are going to going to be happy. Maybe he is new. He better learn fast or he is going to provide the showroom for internet sales.
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