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Is Qobuz Customer Service an Oxymoron?

I can’t log into my account and I’ve tried for a week to get in touch with Qobuz. I have sent emails to support-help@gobuz.com but no response. There is no U.S. phone number to call. I IM’d them on FB and even tried commenting on one of their FB posts asking for someone to contact me. Crickets. I see others have had difficulty contacting them. Does anyone have a suggestion as to how to get their attention?

The problem started when I changed the email associated with my account. Now I can’t log in with either the new or old email address. I tried many times re-setting my password using both emails, but I never get an email in response with a link to reset my password.

Thank you for any suggestions!

robert1234
mahler123
3,648 posts
 

The answer to the title thread is yes.  I had a terrible experience with Qobuz and then it was impossible to cancel the subscription.  I finally had to cancel the credit card 

boulder_bob's avatar
boulder_bob
36 posts
 

I hope they fix it someday because I like and use the service

hgeifman
2,359 posts
 

@robert1234

Please send your question to support-help@qobuz.com

The email address in your above post is spelled wrong. Please review. 

You can contact Qobuz support in several ways:
    •    By phone (for US customers): Toll-free number (888) 882-8065. Other country-specific numbers are available for Belgium, UK, France, Germany, Spain, Switzerland, Netherlands, etc.
    •    By email: The main customer service email is support@qobuz.com, which 97% of customers use. Another email used is support-help@qobuz.com.
    •    Through their website: On the Qobuz help/contact page, you can use the contact form, access help articles, chat with an agent when available, or leave a message if offline.

please send your question to support@qobuz.com. Please keep us posted. 

larsman's avatar
larsman
2,460 posts
 

@hgeifman + 1 - Spelling counts! 

hgeifman
2,359 posts
 

@robert1234

 please Send your request to BOTH email addresses. Thanks. 

Do these instructions help?

To change your email address on Qobuz online, follow these steps:
    1.    Go to www.qobuz.com and log in to your account.
    2.    Click on your name at the top right of the screen to open “My profile.”
    3.    In the “My Personal Information” tab, click on “Change” next to the email address section.
    4.    Enter your new email address.
    5.    Save the changes.
If you encounter any issues or cannot change your email this way, contact Qobuz customer service for assistance.

More info:

Qobuz does not explicitly state that you need to verify your new email address after updating it online. The official instructions simply say to enter your new email address in your profile and save the changes, without mentioning a verification step. However, some users have reported receiving verification codes or emails with codes in other contexts, but it’s unclear if this applies directly to email changes.
If you want to be certain or encounter any issues, contacting Qobuz customer service is recommended.

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