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Revelation Audio Labs (RAL) - Buyers Beware!

I bought a Revelation Audio Labs USB cable used (MSRP $800 paid $400) October 2024.  The RAL cable would not play music on my streamer but played on a laptop.  I have never had a USB cable not play music on my streamer prior to or after buyer this RAL cable.  Working with the seller and Brad at RAL we agreed to send the cable to the Brad in October 2024 to test, repair or return.  In November Brad told me it tested fine? but insisted he wanted to replace it free of charge.  Monthly communication has been very spotty with several no responses.  I have been very patient and respectful sending no demands or threats etc. just asking for shipping confirmation.  The seller and I have asked several times just to return my original cable that the seller has agreed to give me a refund.  Brad has responded 3 times since January 2025 that he will ship me the replacement cable next week?  After 8 months of this nonsense I still have no cable and experience very slow if any responses. As far as I am concerned he has stolen my $400 by refusing to send it back to me or the seller.  It’s sad because he makes excellent cables.  I happily bought an umbilical cord a few years ago directly from Brad with no issues.  Brad has a history of this inconsistent poor selling behavior documented on forums.  Buyers Beware!

tksteingraber
tksteingraber's avatar
tksteingraber OP
733 posts
 

Update on the new RAL USB cable I received….

After 8 months of waiting for my replacement new USB cable from Brad it still would not play a sound through my Bricast M5 streamer.  Laptop works fine same as the first cable.  I don’t know what the issue is with Brad’s RAL cable but it just isn’t compatible with my streamer.  It is the only Usb cable out of several that does not play on my streamer.  I talked to Bricasti and they informed me that they have not had issues with cables (made to Usb standards)not playing on their streamers.  I sold the RAL cable for the same price of my new Veritas Audex USB cable and it sounds stunningly good. The best Usb cable I have heard on my system…so all has ended well.  

tweak1
3,736 posts
 

@tksteingraber 

I purchased direct from Brad

mrdecibel
3,175 posts
 

I purchased my umbilical from Brad and am extremely pleased. When inquiring and then determining my build, his correspondence from beginning to end was always fast and professional. I am sorry many folks had negative experiences. I would purchase from Brad again. 

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