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  3. 195247-94506

AliExpress order issues

With all the comments about  how good the 'Nordost' cables from AliExpress were, I decided to order some back in April. Got confirmation, and the usual location status updates- shipped, left country of origin, in receiving country, with local carrier, out for delivery...then crickets. No cables, no updates, nothing. Then about a week after the last update I get a "There was a problem delivering your order". that's it. No explanation, no what to do now, no refund coming, no anything. That was the final communication. I had to open a dispute with my CC company to get a refund. Has this or similar happen to anyone else?

thecarpathian
mahgister's avatar
mahgister
13,802 posts
 

I am sorry my dear friend for your ordeal...

I ordered perhaps  70  times on aliexpress  and i could not remember more than 2 times similar problem resolved by aliexpress team...

I can only offer you an imaginary mate ...

devinplombier
844 posts
 

Same here, only good experiences. Their website is a mess to deal with though.

thecarpathian's avatar
thecarpathian OP
5,142 posts
 

Weird thing is, I didn't get a tracking number, just those vague 'this is where your package is now' emails. And I couldn't make any headway on their site. I'll give it another shot, see what happens...

mahgister's avatar
mahgister
13,802 posts
 

Weird thing is, I didn't get a tracking number, just those vague 'this is where your package is now' emails. And I couldn't make any headway on their site. I'll give it another shot, see what happens...

it is not evident to navigate their  site...

I had the same problem few weeks ago with a small chair i ordered but was never put in the mail...

Aliexpress reimbursed me...

 Look attentively  "order details"...

tksteingraber's avatar
tksteingraber
733 posts
 

Bought several items and have never had an issue.  Even returned a few times that went flawlessly.  I have noticed that they are now adding high shipping charges that are pricing me out of their market.  No longer shopping from them.

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