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Customer Service

We are so quick to identify receiving poor customer service from high-end companies, that I just wanted to post my positive experience with Bryston. I've been in this hobby for 20 plus years. I've owned several Wilson Audio speakers, Parasound, PS Audio, and a few others. Let me just say emphatically that Bryston has the best customer service that I've ever experienced. I recently purchased a BDP-2 and had a few questions. I was put in contact with Gary Dayton of Bryston and he has gone above and beyond what I expected. I talked to him several times and he volunteered to help resolve an issue way after hours. This is what all companies should strive for...the bonus is the BDP-2 sounds fantastic!
ricred1
jsujo
348 posts
 
Through the years, I sent to Parasound in California many of my CDP-2000 Ultras, and they have been great..reasonable rates, quick turnarround and easy to talk to on the phone.
theduke
372 posts
 
Benchmark. A few years ago I sent my still under warranty DAC1 to them to replace a scratchy volume control. Shipped it UPS ground (240 miles) on Tuesday. They received it on Wednesday, fixed it, and shipped it out. I received it on Thursday. Unbelievable!
oddiofyl's avatar
oddiofyl
3,833 posts
 
I have received great support from Conrad Johnson, Quicksilver, Magnum Dynalab , and NAD

NAD really stepped up to the plate, despite what others may say about them, they went above and beyond.
unsound
7,329 posts
 
Of course Gary used to work for the real Thiel. He carried on the excellent customer service of his predecessor Shari.
The real Thiel offered the best customer service I've ever received from any manufacturer of any kind.
audiolabyrinth's avatar
audiolabyrinth
4,555 posts
 
Patrick Bresnahan of krell is first class!, the total service department never failed to complete a major problem, even on their cost, and shipping, diligent to the componet was complete, cheers to krell!
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