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Customer Service

We are so quick to identify receiving poor customer service from high-end companies, that I just wanted to post my positive experience with Bryston. I've been in this hobby for 20 plus years. I've owned several Wilson Audio speakers, Parasound, PS Audio, and a few others. Let me just say emphatically that Bryston has the best customer service that I've ever experienced. I recently purchased a BDP-2 and had a few questions. I was put in contact with Gary Dayton of Bryston and he has gone above and beyond what I expected. I talked to him several times and he volunteered to help resolve an issue way after hours. This is what all companies should strive for...the bonus is the BDP-2 sounds fantastic!
ricred1
audiolabyrinth's avatar
audiolabyrinth
4,555 posts
 
Patrick Bresnahan of krell is first class!, the total service department never failed to complete a major problem, even on their cost, and shipping, diligent to the componet was complete, cheers to krell!
skoczylas's avatar
skoczylas
240 posts
 
I had great experiences with Vinnie rossi of redwine audio.
statman's avatar
statman
285 posts
 
I have had great support from Classe, and Wilson Audio. Same type of situation when needing a particular question answered when I have called in the past. Most of the "well established high end companies" that care about their products do the same.
adam18
670 posts
 
Let me add a very special "Bravo !" to Mark and Nick at Rogue Audio. Fantastic service, advice, and guidance whenever needed. Rogue Audio is a pleasure to deal with.
ghosthouse's avatar
ghosthouse
4,307 posts
 
Very positive experiences with these folks. They know what customer-friendly means.

Mike Morrow and Bill Harris at Morrow Audio - very impressed with their responsiveness in my most recent dealings with them.

Paul Laudati at Clear Day Cables

Stephen Monte at Quest for Sound
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