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Help all ye Triplanar Gurus

I received my Triplanar VII U2 from Singapore over the weekend and I may have screwed up big time while mounting the arm.Basically, the screw that adjusts the height of the cueing platform broke in the hole with the screw head coming off,with the result that if I use the cueing platform to lower the arm on the record it seems to descend from Mt. Everest. Manually lowering the Lyra Skala on the record is not good for my health.
Have sent a mail to Triplanar and also the Dealer(Audio Note, Singapore).
I doubt if any A'goners have experienced a similar situation but there is no harm in asking.You have to be particularly cretin like to have achieved what I have done.
Am also unable to align the cart using the Best tractor supplied by my friend Yip in Hong Kong coz the mounting holes on the wooden armband are a bit askew. This can and will be resolved.
Will appreciate any help/ advise to lift my deep depression.
Many thanks
128x128sunnyboy1956
lewm
13,110 posts
 
So much for questions about Tri's integrity.
maineiac
649 posts
 
The phone is always the best method for service issues because you never really know if e-mail makes it.

Tri's integrity wasn't questioned (but now the whole ISP excuse makes one wonder). I challenged the supposition that cottage industry vendors shouldn't be expected to provide good customer service and that waiting for 2 weeks for a response was reasonable.
dan_ed
2,451 posts
 
Tri's integrity wasn't questioned (but now the whole ISP excuse makes one wonder). I challenged the supposition that cottage industry vendors shouldn't be expected to provide good customer service and that waiting for 2 weeks for a response was reasonable.

Well, you didn't question his integrity. But now that you have a reasonable explanation you are going to do just that?

So, what is your experience dealing with Tri?

C'mon people!
sunnyboy1956's avatar
sunnyboy1956 OP
424 posts
 
I never questioned anyone's integrity !!If Tri has done as stated I offer my unconditional apologies and thanks. Just goes to show what a wonderful forum A'gon is with a truly great bunch of guys ( well most of them...!!).
Cheers
dan_ed
2,451 posts
 
This is not bad service but a complete disregard of the customer.

Did you not post this?

I understand completely your frustration with the situation. But you obviously jumped to a worst cast conclusion without getting all the facts. You publicly raked this man's hide over hot coals. I hope you understand who it is that stepped in to help you (and help Tri) by contacting Tri on your behalf. I only wish you had asked around here about what others think of Tri and his business practices before going off on him.

It is justified at times. I have had to do just such a thing recently on another public forum. In my case it was after giving this person $2K and not getting anything but the run around for 2 years. To make this story short, it eventually came out in the forum that I may have been waiting the longest but I was one of many who had the same problem with this person. That public thrashing did help in that situation and I believe people are getting their orders. Matter of fact, mine is due in the shipping terminal today.

I wish you the best of luck getting your Triplanar fixed and most definitely get that mounting issue straightened. The MintLP is most definitely worth being able to use.
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