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Can't get the M2Tech Hiface Drivers to download

Every time I go to the Hiface website and attempt to download the drivers to my Mac the only thing that downloads is the installer package itself, not the actual drivers. Anyone else have a similar problem? Months ago I did this with ease but later fried the unit in a thunderstorm and the Mac stopped recognizing the unit, so now, with the new modified unit from John Kenny I cannot get the Mac to accept the new drivers - only the installation package. I have tried to download the drivers from the Geek website but have not been able to get that portion of their website to come up.

Anyone with similar issues that got resolved?
puerto
paulfolbrecht
603 posts
 
As a matter of fact I just downloaded the OS 10.5 driver myself two or three days ago. No problems, and it even self-installed.
puerto OP
372 posts
 
Well, I must be doing something wrong. It says that it has successfully downloaded but the only place it shows up is in "downloads" and that tells me that it should be going somewhere else. I did this last year with no problems and see that the original download is still in the Mac with my latest endeavors showing up as modifications. There must be one more step to get it out of downloads and into the proper place. My Midi set-up will not recognize the Hiface at all. Last time it recognized it immediately. It was almost "plug and play"
tgrisham
1,291 posts
 
Have you shut down the computer and then turned it back on? Sometimes that will load the drivers.
puerto OP
372 posts
 
Yes, I have done that thanks Tgrisham. I am beginning to wonder if the problem is with the Hiface itself.
almarg's avatar
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almarg
9,670 posts
 
I am a Windows person, so I am speaking from a position of ignorance, but did you unzip the downloaded .zip folder (which I believe can be done in recent Mac os's by simply double-clicking its icon)? And did you then locate the .dmg file which would have been extracted from the .zip folder when you double-clicked it, and do something to cause the .dmg file to install the driver? I suspect that "something" would mean simply double-clicking the icon of the .dmg file, but perhaps one of the others with Mac experience can clarify the exact procedure.

Regards,
-- Al
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