I think it depends on your expectations. If you just show up at a store and expect to demo a particular combo of gear that isn't already set up, you aren't likely to get the time and attention that you need. For starters, the owner or salesperson may already be busy with another customer.
If you are just browsing, fine, but I've still found that, unless the dealer knows you, you are better off making contact and arrangements first. Obviously, one can do whatever makes them happy, but if people complain about not being treated 'right' at a dealer's, they should consider how to approach the process in a way that will maximize service and minimize attitude. At least that's been my experience over many years, dealing with a variety of so-called 'high-end' products, in audio and other things. And, I've ruled out some dealers simply based on my experience in talking to them over the phone.
If you are just browsing, fine, but I've still found that, unless the dealer knows you, you are better off making contact and arrangements first. Obviously, one can do whatever makes them happy, but if people complain about not being treated 'right' at a dealer's, they should consider how to approach the process in a way that will maximize service and minimize attitude. At least that's been my experience over many years, dealing with a variety of so-called 'high-end' products, in audio and other things. And, I've ruled out some dealers simply based on my experience in talking to them over the phone.