Dynavector coil repair

Advising someone to vent one's disappointment on Dynavector after he basically destroyed a cartridge seems ungenerous. And I'm not so sure the repair is quite so easy as "a nominal fee, say $100" suggests. I don't mean to denigrate 80stech or Bucanero 117 in any way, but perhaps a more measured approach to a solution could be found.

The Dynavector attitude is one reason the 'high end' gets such a bad name with it comes to customer service for 'your' failure. The goodwill created by satisfying 80Stech would be priceless, considering the manufacturing cost of the actual product is about $100. I kid you not, knowing first hand of the business model of Dynavector. Having run a customer service function for a billion dollar company, I know customer 'failure' first hand. First thing I would have done is consider the set up instruction may be something worth improving, may be with a message, printed in red, that damage may result from the condition. Anybody know exactly what the instructions say. Perhaps the dealer should have reinforced that with a one on one customer chat on set up issues. Lets face it, 80stech, if satisfied will go on to buy $15,000 worth of gear in the future. Not satisfied, zero.

You managed to wreck your cartridge...I don't see how the manufacturer
is responsible for your mistake. Am I wrong? I am sure the company
will fix it, but your going to have pay.
Joe

I stupidly damaged my Dynavector XX-2. I called Mike Pranka of Toffco, the US distributor for Dynavector. Mike was very helpful getting the cartridge rebuilt.
Not sure if these are current, but you can try:

pranka@i1.net or toffco-usa@yahoo.com
call him at 314-454-9966