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Dynavector coil repair

Does anyone know where I could have the coils replaced on my Dynavector 17d3. The cartridge only has a few hours on it and to make a long story short I stupidly hooked up my phono stage incorrectly and shorted both coils! I tried e-mailing Dynavector but they just referred me to the distributor who just wants to sell me a new cart! I have to say I expected better service on such an expensive product. Any leads would be appreciated.

Thanks
Rainer S.
80stech
buconero117
2,311 posts
 
Lesson learned, but I would press on the distributor, letting him know Audiogon is a great place to vent your disappointment. Replacing coils is not cost effective for a manufacturer, they should replace at a nominal fee, say $100. Anything else would be just greed on the part of the distributor and manufacturer.
Post removed 
birdies
85 posts
 
Advising someone to vent one's disappointment on Dynavector after he basically destroyed a cartridge seems ungenerous. And I'm not so sure the repair is quite so easy as "a nominal fee, say $100" suggests. I don't mean to denigrate 80stech or Bucanero 117 in any way, but perhaps a more measured approach to a solution could be found.
buconero117
2,311 posts
 
The Dynavector attitude is one reason the 'high end' gets such a bad name with it comes to customer service for 'your' failure. The goodwill created by satisfying 80Stech would be priceless, considering the manufacturing cost of the actual product is about $100. I kid you not, knowing first hand of the business model of Dynavector. Having run a customer service function for a billion dollar company, I know customer 'failure' first hand. First thing I would have done is consider the set up instruction may be something worth improving, may be with a message, printed in red, that damage may result from the condition. Anybody know exactly what the instructions say. Perhaps the dealer should have reinforced that with a one on one customer chat on set up issues. Lets face it, 80stech, if satisfied will go on to buy $15,000 worth of gear in the future. Not satisfied, zero.
drjoe
130 posts
 
You managed to wreck your cartridge...I don't see how the manufacturer
is responsible for your mistake. Am I wrong? I am sure the company
will fix it, but your going to have pay.
Joe
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