Excellent repair post Boston. Considering how much BAT gear costs, especially REX gear, the company should not make any extra monies from repair, IMO. It is important to share both positive & negative experiences when dealing w/ these customer service departments.
BAT Service
After 6 and a half years of continuous use a transformer in my Balanced Audio Technologies REX Pre-amp control unit failed. Included in the shipping to BAT was a letter I wrote informing them that I would be out of the country for a couple of weeks and asked if they would ship back the equipment around the time I would return. They were kind enough to have the pre-amp shipped so that it came back the day after I returned.
BAT also requested that I send them my REX pre-amp power unit for a circuit upgrade. I did so and received if back 5 days after I had sent it.
All the work was done at minimum out of pocket costs to me. I can assure you BAT did not make any money for this work and probably did it at some costs to themselves.
I wanted to share this experience because in this day of companies coming and going I feel it is important to know there are companies that stand rock solid behind their products.
BAT also requested that I send them my REX pre-amp power unit for a circuit upgrade. I did so and received if back 5 days after I had sent it.
All the work was done at minimum out of pocket costs to me. I can assure you BAT did not make any money for this work and probably did it at some costs to themselves.
I wanted to share this experience because in this day of companies coming and going I feel it is important to know there are companies that stand rock solid behind their products.
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- 13 posts total
- 13 posts total