Actus, no problem buddy.:)
I could imagine a few users returning their carts for remedial action but you wonder if that's the right thing to do in all(?) cases. Does this mean the manufacturer would crank up the suspension to compensate - giving the impression of a cart with too little VTF but excellent ground clearance. If so, ostensibly, that would defeat Lyra's original design intent while gratifying the customer.
At least the washi paper doesn't pick up many passengers i.e. fluff, when it happens, tends to stick mostly to the cantilever?
I have to admit that despite the restrictive nature of Lyra's setup recommendations for their new generation of carts, the results have been "textbook accurate". Horizontal VTA seems to give perfect results with a downforce of 1.75-1.76g (for me anyway).