Soundsmith's turnaround time?

Whether or not the "work is stellar" or "the wait is worth it",a company should acknowledge when a customer communicates with them.The treatment you are recieving is just bad business practice that seems to be happening more and more according to the number of threads addressing problems similar to yours.

Tpreaves, This is certainly true. However IMO it is most important to know that Soundsmith is a clean and straight and reasonably priced service and that the customer is eventually satisfied. One occasionally encounters shady operators in audio, and Soundsmith is not one of these.

D,"the customer is eventually satisfied" is not a real flattering description of how a business should operate.
BTW,nobody has accused them of being "shady".Maybe I just expect more from a business.

Cartridge rebuilding is such a popular line of work that tech school graduates are turned away in the thousands by companies like Soundsmith, Benz, VdH and so many others. Within these labs, lucky workers develop in mere days the skills required to perfectly install and align itty bitty fragile cantilevers in the superstrong magnetic fields of very expensive cartridges while wearing bearskin mittens. These two factors explain why nobody needs to wait for a cartridge rebuild.

Tasteless joking aside, the wait time was very long but Soundsmith came through for me. They did a Cardas Heart Reference and a Koetsu Rosewood Sig. I highly recommend them. If anyone wants to try Benz, the wait time was exactly the same for the cart I sent there.

One person recently sold a Soundsmith cartridge - he referred to the time spent at Soundsmith as a "glacial epoch".

Awesome!