2. analog
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Soundsmith's turnaround time?

How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
kgturner's avatar
kgturner
663 posts
 
I FedEx-ed my Dynavector 20XL (damaged cantilver, replaced with ruby cantilever) to Soundsmith on 8-11-10. It was signed for on 8-16-10. I got a phone call from Michelle letting me know it was ready on 9-9-10. So 8-16-10 to 9-9-10 is a 3 week and 3 day turnaround time (including weekends and a holiday).
acman3
4,235 posts
 
I had a problem with my Soundsmith MMC2 with a loose cantilever. I sent it to him and had it back in about a month.

He charged me nothing although it was over a year out of warranty.

Never heard anything from them.
rccc
216 posts
 
Ive sent in 3. Im very happy with the work and they took about 5 weeks.
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