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Highwater Sound

I realize there have been several positive comments regarding Jeff Catalano and Highwater Sound out of NYC, mostly involving TW Acustic turntables. Please bear with me as I also add another supportive comment towards Jeff and Highwater Sound.

I recently purchase a TW Acustic Raven AC-1 and TW 10.5 tonearm along with an SRA Ohio XL Isobase. I can only give my highest recommendation to Jeff. He was very great to work with, and took plenty of time to answer all my questions. He never seemed rushed. His communication with me during the purchase process and waiting for shipment was top notch, answering my emails within just a few hours or shorter. His availablity and help during set up of my turntable (he's in NYC and I'm in OK) was great. Always available by phone and eager to help.

It was very refreshing to work with Jeff and getting my new analog front end. I think if all high end dealers could be like Jeff, the industry would be more healthy right now.
philb7777
swampwalker's avatar
swampwalker
5,138 posts
 
Isn't it amazing how even in these tough times both nationwide and in high end, there are guys like Jeff and Mehran from SoraSound on the retail side and Ralph Karsten, Bobby Palcovic, Steve McCormack, George from Lightspeed, and Nelson Pass (and others I am sure) whose enthusiasm and dedication to the music and the industry supports their own business and their fellow audiophiles equally.
ebm
9,311 posts
 
World class service and advise.The best turntable set up on the planet. Jeff set up my TW ACUSTIC AC1 with battery power supply.
mrmitch
359 posts
 
I bought a TW Akustic Raven One, an Ortofon 12 inch arm, and Dynavector cart from Jeff in 2009. He was very attentive to what I was saying about tastes and let me play all the reference LP's I wanted, never rushed or hurried us. He even gave my wife and I a tour of his apartment which he was still working on at the time, and his workmanship was excellent. Jeff even had his girlfriend stand out by our car because the only space we could find to park was an illegal one, so she took our keys and said she would move the car if the police came around! Jeff did all the set-up work on the Raven One and I've been delighted with it ever since. Jeff is a class act when it comes to dealers and I could only wish the rest followed his example. I'd buy from him again in a heartbeat.
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tdaudio
201 posts
 
Made two purchases in the last three of four years, an AC 1 and a Raven 10.5. I like Jeff's approach, he is easy to work with. And I like that he doesn't work the dark side. You know, taking the position of a know it all expert who is constantly dropping little "doubt bombs" and vague comments that add no value in understanding audio issues and seem to be said more to remind you that they are "wise"

Crap, that reminds me of number of posters on Audiogon

My child starts college in NYC this August. I plan on stopping by Jeff's place a couple times over the next few years. But tuition might swallow my audio budget for a while.
glory's avatar
glory
1,614 posts
 
Jeff is from NY what else would you expect from him but perfection.
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