I have a lot of sympathy for those who have had bad experiences with dentonarm/Daniel. This kind of thing should not occur. On the other side of the ledger, though, I've bought a UNI-pro and UNI-P2S from him and my transactions went off without a hitch. Even two years later, he supplied a template for a new arm, air mailed within days, free of charge, as per our original agreement. I guess I've been lucky.