Synergistic New Tesla Line...Any comments?

Well I talked to the Cable Company and Synergistic. Both said once the blue light goes out the active circuitry is done.Neither claimed to be sure how long the light would work.
Both recommended to unplug the mini coupler when not in use to save the LED.

More importantly,
I was quite surprised how little the guy who answered the phone at Synergistic knew about their products , so his opinion about the LED may not be valid.
I asked to speak to someone else and he said know one else was there, to call back later. So, I called back later and was told to call back another day, couldnt tell me what day to call.
Man, how do you guys get to talk to Ted, when I cant talk to more than maybe the Janitor?
There cables are expensive, they need to do better in customer service before I spend anymore money with that company!

Ozzy,
Sorry I have not been available lately-I've been sequestered working on the new website. Normally I take two to three hours of calls per day from audiophiles and they usually need to get off because I've talked BOTH their ears off! I will be in the office tomorrow and available from 12 noon through 5 p.m. PST should you wish to talk.

The life expectancy for LED's is dependent on many factors including voltage and operating temperature. When used in the Active Shielding circuit they are operating under ideal circumstances and should last 75,000 hours or more before needing to be replaced. For the record I had a pair of Alpha Sterling Active and Alpha Quad Active IC's and SC's in my home office system from the original X Series circa 2001 that were on continuously from 11. 01 through 11.06 without incident-nearly 50,000 hours. We have less then a 1% failure rate on LED's after an initial 100 hour period going back to the original X Series when LED's first appeared on our cables in 2001. If the LED"s are going to burn out they normally do so during the first 100 hours of life; after that they are good for thousands and thousands of hours.

I recommend users leave their solid state powered Active Shielding on continuously with the following caveats.
1.If you are using the new valve powered Enigma power supply for Active Shielding turn it off when not listening for better tube life.
2. Turn Active Shielding off for 12 hours once per month to allow for a neutral bias to set. This simple act gives better performance by allowing cables to take the full charge from Active Shielding.

Yours in music,
Ted Denney Lead Designer Synergistic Research Inc.

Tvad, "done" means the active shield will no longer work and Synergistic will have to install a new one. I've heard they do last for years. I have mine plugged in for over a year now, no problem at all. ;-)

Ozzy, Synergistic may be busy trying to get there new 2008 products prepared. Keep calling and ask for Eliott.

Ted, thank you for the posting.

Pardon my little soapbox...
I dont understand why companies spend lots of money on advertising to draw customers to their products , but dont have qualified personnel to answer customer questions.