Alpha Core Goertz


Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou
Are there many reports out there of the the goertz speaker cables being fragile, getting damaged and shorting out amplifiers ? What special precautions should one take ?
Please point out negative speculation Jtimothya. Not sure where your getting that. I said that I purchased a pair of Alpha cables. Needed different terminations and when I tried to order them, it took a month and still no terminatios. I cannot use the cables without them. When I asked they said that that they never remembered talking to me, despite having called TWICE. No apologies nothing. No speculation here...just bad customer service. When you spend several hundered dollars on cables you expect to be treated at minimum respectfully. Else there are other companies out there who will. They should AT Minimum apologize for dropping the order and do what they can to get the terminations to you ASAP. A good company would have sent the terminations ASAP free of charge or pay shipping. A descent company would have at least expedited the terminations ASAP with no further delay, perhaps apologizing for lack of service. A bad company tells the customer he's wrong and he didn't ever talk to them and that it wasn't their fault.

My "my threads" viewer says over 200 people have viewed this thread. If AC goertz ever checks Audiogon, then they'll see this and understand the importance of treating EVERY customer with dignity and not just most of them.
Apparently, my experience is not the norm for them. Nevertheless, I believe that any other customer would be frustrated having had my experience and after having spent several hundred bucks still not being able to use the cables nearly a month on.

I have Veracity speaker cables in copper and silver, neither are fragile, in fact their flat nature makes them ideal to run under a rug.

John C.
Ctb - I don't find the cables fragile at at. AC offers a flat design and non-flat design (Serpent series). If you're not careful you can put bends or crinkles in the flat cables (which generally won't break them or even affect the sound), but overall they are pretty flexible and AC even recommends you can place them under carpet or behind baseboards.

As for the amp issue, it is well known and mentioned on several threads here that the zobel networks are a safe bet to use with these cables. Especially with solid state amps. Something to do with the cables capacitance forces some amps into oscillation. The zobels are supplied free by AC and you can have them integrated into the cable design of you like. Look for posts on the subject by Audiogon member Sean.
In fact, your tone, Jtimothya, is EXACTLY the same one that I got from AC goertz. Are you an AC rep?