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Help with FedEx claim......What would YOU do?

I sold an amp that had a purchase price of $3,000.
Went to FedEx, filed out the ground form, indicated $3,000 declared value, paid, got my receipt, off I went.

The unit arrived, TRASHED, complete original double boxes, bolted to a piece of plywood, yet somehow the unit was destroyed!!

After 4 months, FedEx decided to pay the claim. They did, but paid $2,000. Even though I indicated $3,000 declared value, the person taking the package only charged me for $2,000 insurance, FedEx is taking the side that:

"you only paid for $2,000, this is all we are paying"

which seems illegal. Has anyone come across such luck that I have been blessed? What was the outcome.

Thoughts or views also welcome.

What should I do? They have admited fault by paying the claim. Is it the shippers resposibility to VERIFY their employees work?

Dan
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sean
6,231 posts
 
I agree with Dweller. If you are nearby, try going to your local court house and filing a suit in small claims court. Then forward the paperwork to Fed Ex. It is not your fault that you were charged the incorrect amount. You filled out the appropriate paperwork and paid the amount that you were asked to. It is THEIR bag to carry courtesy of their inept employees. Sean
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ejlif's avatar
ejlif
1,375 posts
 
Dan, I had a problem with UPS and I simply filed suit in my local small claims court. Cost 27.00 including serving. They paid the claim one day before the court date.
If your receipt says that the insurance was for 3k then you will win otherwise you are probably wasting your time.
jimmyrod
56 posts
 
Dan,

This is one of the reason I use my own account when shipping, meaning when I either drop a package off at Fed ex or UPS the package is already marked with a pre printed label generated from my computer. The file is maintained in my account for my records. They Charge my account and I pay it accordingly. I am the one who states the approx. wieght and value of the package. If there is a mistake it's my fault. The driver or the person at the desk just take the package and say have a good day.

If you reciept states you paid insurance of $3,000 and your amp is destroyed during shipping you should recieve the amount the amp is worth. I guess you had to prove the value since you got $2,000 so far.

Once I received a damage package I had to do some leg work for the seller, but I got to keep the device and got most of my money from the seller. It worked out well for me.

Is Fed ex allowing you to keep the amp as well?

Is the amp usable? Take them to small claims as mentioned above.

Good luck.
paulg805
29 posts
 
Onc thing to keep in mind when insuring equipment with UPS and FED EX, even thought you can insure item for $10,000, if the fair market value is only $2,000 they will only payout the fair market value.
sean
6,231 posts
 
Paulg805, your comments regarding fair market value are incorrect. They will pay out whatever you insured it for so long as you have some type of proof that the unit originally sold for that amount or more. I have been through this over a dozen times and know this from experience. Sean
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