2. misc-audio
  3. 1030757188

Help with FedEx claim......What would YOU do?

I sold an amp that had a purchase price of $3,000.
Went to FedEx, filed out the ground form, indicated $3,000 declared value, paid, got my receipt, off I went.

The unit arrived, TRASHED, complete original double boxes, bolted to a piece of plywood, yet somehow the unit was destroyed!!

After 4 months, FedEx decided to pay the claim. They did, but paid $2,000. Even though I indicated $3,000 declared value, the person taking the package only charged me for $2,000 insurance, FedEx is taking the side that:

"you only paid for $2,000, this is all we are paying"

which seems illegal. Has anyone come across such luck that I have been blessed? What was the outcome.

Thoughts or views also welcome.

What should I do? They have admited fault by paying the claim. Is it the shippers resposibility to VERIFY their employees work?

Dan
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porschecab OP
336 posts
 
Thanks to all for comments. I worked for an insurance company for 15 years, I do not over insure, I only insure for the value sold. That, is the market value. Often I am asked to insure for more, and I have to explain that is not possible with me.

I sold a McIntosh amp, MC-352, it lists for $4,500, it was in perfect shape, it was sold for $3,000, and was actually worth about $3,300 at that time. I was sent the broken amp back, the the entire faceplate section was ripped off. Not sure how it happened?

I took it to the largest McIntosh dealer in the world, got an estimate for replacement (new is $4,500 list). Since a large part of McIntosh is appearance, yeah, they sound good too, my angle was that although it could be repaired ($700)
some of the dents/dings, albeit minor, reduce the value and make it useless.

FedEx agreed to pay the claim in full, requested the package back, and that is when it started. "We understand you wrote $3,000 on the tag, but you were only charged for $2,000 insurance." I think I will do the small claims court deal.

ps
I still have the amp.
vayasteve
171 posts
 
Get the loot back FEDEX just like the UPS and the US Postal Service charges you for insurance and therefore they are responsible for the whole amount of the value you requested.If the paperwork states 3000.00 of insurance then thats what they have to pay..PERIOD..Good luck and cheers.Steve
jim
418 posts
 
Listen to Ejlif's advice regarding small claims court. For a measly grand they will either pay-up or not show up, giving you a default judgement. If they did show, you have an excellent chance of prevailing if you have some type of paperwork (not necessarily the receipt)indicating that you requested insurance in the amount of $3,000. Common sense tends to prevail in a small claims venue. Under the circumstances, however, I doubt that you'll have to go to the mat with them, though. Best of luck.

P.S. Although I have never had problems having insurance claims paid, due to the rash of posts here and at AA, I think I will shoot a few digital photos before, during and after packing. A little extra insurance (or credibility) can't hurt.
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