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Beware of new Krell Waranty Policy

I have ownwed and then sold krell products for years, I was thinking of buying the new hts processor, but I just found out that krell would no longer honor waranty's on their products sold by individual owners, only used products sold by their dealers, this makes buying a krell a bad investment, with the new waranty policy, they will be very hard to sell in the future on the used market, so unless you want to keep it forever, I would advise not to buy one, I am not a krell basher, I have been very happy with their products, a word to the wise !
128x128samski
stokjoc
43 posts
 
Cary has also has this policy and I think it is BS. If a product is good enough to warrantee it shouldn't matter who owns it ! Remember guys you vote with your $ so support the manufacturers who back up their products with no reservations. Competition will weed out those who think they make such good stuff that they dictate the rules. The marketplace is littered with the bones of good companies who forgot that the customer is king and they exist because of them.
edle
235 posts
 
My advice is don't buy their products and let see who is suffering in the long run.
allie
18 posts
 
There is usually a reason for a change in policy like this. The most logical one being that too many pieces are breaking. I bought a used KAV-500 which required fixing twice. They did fix it under warranty and they also paid to replace the drivers in one of my speakers the amp took out. They took a while to do it, but they did do it. Maybe they are just tired of being good guys, but I doubt that is the reason. I did like the sound of the amp though.
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