Best Customer Service (Manufacturer)

Krell has out standing service. I bought a used Krell 200FPB. After a few months started to smoke and shut down. I called Krell and a person answer the phone in the service dept. No, really a real live person was on the line and polite too. They asked a few questions regarding what happened and gave me a RA number and said ship it. I was so shocked I forgot to ask how much the repairs would be. Two weeks later I called and asked how much it was going to cost. I was told “no charge” and the amp had shipped out earlier that day. When I got home from work that night I had an email message with the UPS tracking number. Over the years I have had to deal with various Mid-fi and High End companies over repairs issues. Never has it been that easy and trouble free.

Castle Acoustics of England. I recently inquired in regard to a replacement binding post for one of my Castle Acoustic Isis speakers (I stripped one of the nuts due to my ham handedness). I communicated with Andy at their UK location and before I had time to follow up on my last email the part plus three spares showed up at our door via speedy air parcel service. The binding post bolts on and took less than five minutes to install with the help of my wife (who is not ham handed). I had originally contacted Castle just to get the address of the US distributor, that I had misplaced, and they ran with the ball. I also had similar super service from the US distributer when I purchased the speakers. Great company and great reps.

I purchased a second hand Herron Audio Phono section. Steve Herron himself answered my e-mails and confirmed the unit I purchased had two resistors added to reduce gain. He informed me all I needed was to cut them out.

I also have a Camelot Technologies Lancelot phono section section. I wanted to increase the gain in my unit and Mel Schilling took my unit and replaced two resistors free of charge (including shipping)to increase the gain 10db. I find his attitude outstanding, this is a cheap way to get word of mouth advertising.

Pass Labs, above and beyond the call of duty.